Right of Withdrawal and Returns Policy

Introduction

These standard terms and conditions apply to consumer purchases of goods made over the internet.

Online consumer purchases in Norway are primarily governed by the Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Withdrawal Act, and the E-commerce Act. These laws grant consumers mandatory rights that cannot be limited by these terms. Norwegian legislation is available at Lovdata.

These terms and conditions are intended to set out the key rights and obligations of both parties in connection with the purchase. They have been prepared and recommended by the Norwegian Consumer Authority.

1. The Agreement

The agreement consists of these terms and conditions, the information provided during the ordering process, and any separately agreed terms.

If there is any conflict between the information provided, any specifically agreed terms between the parties shall prevail, provided they do not conflict with mandatory legislation.

The agreement is also supplemented by the relevant statutory provisions governing the sale of goods between businesses and consumers.

2. The Parties

The seller is:

Kultur og Friluftsliv Dahl Produksjoner
Måltrostveien 8 c
1404 Siggerud
Email: post@visitscandinavia.net
Organisation number: 826 923 202

Hereinafter referred to as the seller.

The buyer is the consumer who places the order, hereinafter referred to as the buyer.

3. Prices

The stated price for the goods and services is the total amount payable by the buyer. This price includes all taxes and additional charges.

The buyer shall not be responsible for any additional costs that the seller has not informed the buyer about before the purchase.

4. Formation of the Agreement

The agreement becomes binding on both parties once the buyer has submitted the order to the seller.

However, the agreement is not binding if there has been a typographical or input error in the seller’s offer in the online store or in the buyer’s order, and the other party realised or ought to have realised that such an error existed.

5. Payment

The seller may require payment for the goods from the time the order is placed.

If the buyer pays by credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the day the goods are shipped.

If payment is made by invoice, the invoice will be issued when the goods are dispatched. The payment deadline will be stated on the invoice and will be at least 14 days from receipt.

Buyers under the age of 18 may not pay by invoice after delivery.

6. Delivery

Delivery is deemed to have taken place when the buyer, or the buyer’s representative, has taken possession of the goods.

If no delivery date is specified during checkout, the seller shall deliver the goods without undue delay and no later than 30 days after the order was placed.

Unless otherwise specifically agreed, the goods shall be delivered to the buyer.

7. Risk

The risk for the goods passes to the buyer when the buyer, or the buyer’s representative, has received the goods in accordance with section 6.

8. Right of Withdrawal

Unless the purchase is exempt from the right of withdrawal, the buyer may cancel the purchase in accordance with the Norwegian Right of Withdrawal Act.

The buyer must notify the seller that they wish to exercise the right of withdrawal within 14 days of the start of the withdrawal period. All calendar days are included. If the deadline falls on a Saturday, public holiday, or other non-working day, it is extended to the next working day.

The withdrawal deadline is met if notice is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised, so notice should be given in writing, for example by using a withdrawal form, email, or letter.

When the withdrawal period begins

• For a single delivery of goods, the withdrawal period begins on the day after the goods are received.

• For subscriptions or agreements involving regular delivery of identical goods, the period begins on the day after the first delivery is received.

• If the purchase consists of several separate deliveries, the period begins on the day after the final delivery is received.

If the seller fails to inform the buyer, before the agreement is concluded, that a right of withdrawal applies and to provide the standard withdrawal form, the withdrawal period is extended by up to 12 months.

The same applies if the seller fails to provide information about the conditions, deadlines, and procedure for exercising the right of withdrawal. If the seller provides this information during those 12 months, the withdrawal period expires 14 days after the buyer receives the information.

Returning goods after cancellation

If the buyer exercises the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days after notice of cancellation has been given.

Unless otherwise agreed, the buyer is responsible for the direct cost of returning the goods. This also applies unless the seller has failed to inform the buyer that return shipping costs must be covered by the buyer.

The seller may not charge a fee for the buyer’s use of the right of withdrawal.

The buyer may inspect or test the goods in a reasonable manner to determine their nature, characteristics, and function. However, if the buyer handles the goods more than necessary, the buyer may be liable for any reduction in the goods’ value.

The seller must refund the purchase amount without undue delay and no later than 14 days after receiving notice that the buyer wishes to exercise the right of withdrawal. However, the seller may withhold the refund until the goods have been returned or the buyer has provided proof that they have been sent back.

9. Delay or Non-Delivery

If the seller fails to deliver the goods, or delivers them late, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with Chapter 5 of the Consumer Purchases Act, depending on the circumstances:

• withhold payment

• demand performance

• cancel the agreement

• claim compensation

Any claim should be made in writing, for example by email, for documentation purposes.

Right to demand performance

The buyer may insist on completion of the purchase and require the seller to fulfil the agreement. However, the buyer may not demand performance if there is an obstacle the seller cannot overcome, or if performance would impose such a significant burden or cost on the seller that it would be clearly disproportionate to the buyer’s interest in completion.

If the obstacle is removed within a reasonable time, the buyer may still demand performance.

The buyer loses this right if they wait an unreasonably long time before making the claim.

Right to cancel

If the seller does not deliver on time, the buyer must first give the seller a reasonable additional deadline to perform.

If the seller still does not deliver within that additional time, the buyer may cancel the purchase.

The buyer may cancel immediately if the seller refuses to deliver the goods, or if delivery on the agreed date was essential to entering into the agreement, or if the buyer informed the seller that delivery by that date was essential.

If the goods are delivered after the additional deadline, or after the date that was essential to the agreement, the buyer must assert the right to cancel within a reasonable time after becoming aware of the delivery.

Compensation

The buyer may claim compensation for losses caused by the delay.

However, this does not apply if the seller proves that the delay was due to an obstacle beyond the seller’s control that could not reasonably have been foreseen, avoided, or overcome at the time the agreement was made.

10. Defects in the Goods

If the goods are defective, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered.

A complaint will always be considered timely if it is made within two months of the date the defect was discovered or should have been discovered.

The complaint must be made no later than two years after the buyer took possession of the goods. If the goods, or parts of them, are intended to last substantially longer than two years, the complaint period is five years.

If the goods are defective, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with Chapter 6 of the Consumer Purchases Act, depending on the circumstances:

• withhold payment

• choose between repair or replacement

• demand a price reduction

• cancel the agreement

• claim compensation

Complaints to the seller should be made in writing.

Repair or replacement

The buyer may choose between having the defect repaired or receiving a replacement item.

The seller may refuse the buyer’s chosen remedy if it is impossible or would impose unreasonable costs.

Repair or replacement must be carried out within a reasonable time. As a general rule, the seller is not entitled to make more than two attempts to remedy the same defect.

Price reduction

If the goods are not repaired or replaced, the buyer may claim an appropriate price reduction.

This means the reduced price should correspond to the relationship between the value of the goods in their defective condition and their value in the condition required by the contract.

If special reasons justify it, the price reduction may instead reflect the significance of the defect to the buyer.

Cancellation

If the goods are not repaired or replaced, the buyer may also cancel the purchase, provided the defect is not minor.

11. The Seller’s Rights in Case of the Buyer’s Breach

If the buyer fails to pay or otherwise fulfil their obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with Chapter 9 of the Consumer Purchases Act, depending on the circumstances:

• withhold the goods

• demand performance

• cancel the agreement

• claim compensation from the buyer

The seller may also, where applicable, claim interest on late payment, debt collection fees, and a reasonable fee for uncollected goods.

Performance

The seller may maintain the purchase and require the buyer to pay the purchase price.

If the goods have not yet been delivered, the seller loses this right if they wait an unreasonably long time before making the claim.

Cancellation

The seller may cancel the agreement if the buyer is in material breach, including serious payment default.

However, the seller may not cancel the agreement if the full purchase price has already been paid.

If the seller gives the buyer a reasonable additional deadline to perform and the buyer still does not pay within that deadline, the seller may cancel the purchase.

Interest and debt collection fees

If the buyer does not pay in accordance with the agreement, the seller may charge interest in accordance with the Norwegian Late Payment Interest Act.

If payment is not made, the claim may, after prior notice, be sent for collection. The buyer may then be liable for fees under the Norwegian Debt Collection Act.

Fee for uncollected goods

If the buyer fails to collect goods that have not been prepaid, the seller may charge a fee.

The fee may not exceed the seller’s actual costs of delivering the goods to the buyer.

Such a fee may not be charged to buyers under the age of 18.

12. Warranty

Any warranty provided by the seller or the manufacturer gives the buyer rights in addition to those already granted under mandatory law.

A warranty does not limit the buyer’s rights to complain or to make claims relating to delay or defects under sections 9 and 10.

13. Books and Magazines Purchased on hvaskjerioslo.org

Can I cancel my purchase?

Yes. You may return the magazine within 14 days of the purchase date and receive a refund for the book amount paid. However, the following conditions apply:

• The seal around the magazine must not have been opened at any time.

• The magazine must not have been used.

• You must include your order number.

• You must email us at post@sommerferieinorge.no

• You are responsible for the full cost of return shipping.

Where a refund is made under the right of withdrawal, only the portion of the purchase price relating to the printed magazine will be refunded.

We do not offer refunds for e-books, digital books, or online publications. Therefore, if you cancel the purchase, only half of the total purchase amount will be refunded.

What if the book or magazine is damaged on arrival?

If the book or magazine is damaged before you remove the seal, please contact us at post@hvaskjerioslo.net and we will send you a replacement magazine.

Please do not return the damaged magazine or book before we have been in contact and agreed on how the damaged item should be handled.

14. Digital Products

The Norwegian Right of Withdrawal Act does not apply to digital products.

15. No Right of Withdrawal for Sightseeing, Experiences, and Cultural Event Tickets

There is no statutory right of withdrawal for sightseeing services, experiences, or tickets to cultural events when these are purchased for a specific date or specific time period.

When you book a ticket for a tour, your purchase is binding.

16. Personal Data

The seller is the data controller for any personal data collected.

Unless the buyer has consented otherwise, the seller may only collect and store the personal data necessary to fulfil its obligations under the agreement, in accordance with applicable data protection legislation.

The buyer’s personal data will only be disclosed to third parties where necessary to perform the agreement, or where required by law.

17. Dispute Resolution

Complaints should be directed to the seller within a reasonable time, in accordance with sections 9 and 10.

The parties shall attempt to resolve any disputes amicably.

If no amicable resolution is reached, the buyer may contact the Norwegian Consumer Council for mediation.

Norwegian Consumer Council
Phone: 23 400 500
Website: www.forbrukerradet.no